FAQ
Frequently Asked Questions
All the answers to your questions
A question about storing your vanilla, a business order to prepare? Find the essentials here — and our team is available for everything else.
Questions from individuals
Away from light and humidity, in an airtight container, at room temperature. A well-stored pod keeps its aromatic intensity for several months, even years.
Contrary to popular belief, a quality vanilla pod often improves with time when well stored — it doesn’t strictly “expire”.
Split the pod lengthwise, scrape out the seeds with the tip of a knife, and infuse the pod itself (milk, cream, syrup) so none of its aroma is lost.
Madagascar Bourbon vanilla is renowned for its aromatic richness and complexity, carried by a terroir that concentrates most of the world’s production and know-how passed down through generations.
[To confirm] — delivery areas served for shop orders.
[To confirm]
[To confirm] — return policy to be detailed, consistent with the Terms of Sale.
Questions from businesses
[To confirm]
Yes, on request via our contact form — see our Professional area.
[To confirm] — deposit, payment on receipt, 30/60-day terms, etc.
Yes — a framework agreement can set volumes and delivery frequency in advance, to secure your production planning.
[To confirm] — areas served, incoterms where applicable.
Each batch is documented from harvest to delivery — see Our Supply Chain.
See the “What we can document” section of our Supply Chain page.