Terms of Use

These general terms of use (ToU) govern access to and use of the site www.vanilha-noire.com, independently of any purchase. Purchases made on the online shop are governed by our terms and conditions of sale.

1. Purpose

The site’s purpose is to present Vanilha Noire’s activity (retail and wholesale sale of Madagascar Bourbon vanilla), to enable individuals to purchase products, and to connect professionals with the Vanilha Noire team via a dedicated area. Access to the site is free; only internet connection costs remain the responsibility of the user.

2. Site access and user accounts

Creating an account (Shop or Professional area) requires providing accurate information. The user is responsible for the confidentiality of their credentials and for any activity carried out from their account. Professional accounts are subject to verification before full activation.

3. User conduct

The user agrees to use the site in accordance with its purpose and not to undermine its proper functioning (attempted intrusion, mass data extraction, fraudulent use of the contact form or professional account, etc.).

4. Intellectual property

All elements of the site (text, images, logo, brand symbol, layout) are protected by intellectual property law. Any reproduction, representation, or exploitation, in whole or in part, without prior written authorisation is prohibited. See details in our legal notice.

5. Hyperlinks

The site may contain links to third-party sites. Vanilha Noire exercises no control over these sites and disclaims all liability for their content.

6. Limitation of liability

Vanilha Noire makes every effort to ensure the accuracy of information published on the site, without guaranteeing the complete absence of error. Vanilha Noire cannot be held liable for damage resulting from an interruption, technical malfunction, or inability to access the site, in particular in the event of maintenance or an external cause (hosting failure, network outage).

7. Personal data and cookies

The processing of your personal data is detailed in our privacy policy, and the use of cookies in our cookie policy.

8. Applicable law

These ToU are governed by French law for consumer users residing in France, without prejudice to the mandatory consumer protection provisions applicable in the user’s country of residence within the European Union.

9. Amendments to the ToU

Vanilha Noire reserves the right to amend these ToU at any time. The applicable version is the one in effect on the date the site is consulted.

10. Contact

For any question relating to these ToU, you may write to us at contact@vanilha-noire.com.